MY WORK

Please check out my work to see how I can best assist you.

Metra home

High Profile Responsive Website

Metra

Identified and fixed user pain points, reorganized information architecture for this responsive site which made it easier for users to find their train lines as well as highly impress Metra's CEO Donald Orseno.

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dashboard

Physician Management Web Application

Marsh Clearsight

By conducting user research was able to identify, improve, and automate processes as well as design a unique, filterable dashboard which would make it easy for each user to get their most important tasks completed sooner.

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Get started - tablet

UX Standards & Patterns site

Marsh Clearsight

The existing applications didn't have many existing standards with each product owner often deciding how their applications should work and look. This new site which contains standards for style & layout, ui patterns, and content guidelines was a huge win as it's already helping to make the various applications more consistent.

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Get started - tablet

Web Application: User Roles Website

Marsh Clearsight

Product team members would often seek UX design assistance, but weren't always sure who the users were. Now anyone can easily find who the users for each application are as well as what tasks they needed to accomplish.

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Welcome Center home

New Customer Welcome Center

OptionsHouse

Designed this new responsive site to help new customers easily get up to speed and start trading immediately.

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Carwise home

Responsive Body Shop Finder Site

Carwise.com

As the Lead User Experience designer was responsible for helping grow a site 136% in page views over the last 2 years.

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vehicle status

Auto Repair Status iPhone App

Carwise

Lead the design to easily allow customers to track their car's repair status

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mobile Estimating

Appraiser Estimating iPad Prototype

CCC Information Services

Management wanted to help appraisers estimate auto damage faster. This application was a hit when I presented it at a CIO conference.

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default view

Dispatching Application

CCC Information Services

Improved upon existing dispatching application by learning more about some of the existing problems customers were having. I lead the processes of conducting contextual inquiry at various insurance companies, and then co-designed the new experience which simplified dispatcher's existing workflow.

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my claims dashboars

My Claims Web Application

CCC Information Services

Designed a simply way to provide body shops with the performance insight they don't currently have.

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portal wireframe

Industry Leading Portal Redesign

CCC Information Services

Although a industry leader, the existing portal was dated and not user friendly. Conducted contextual inquiry, worked with customer support center, created a usability analysis, and redesigned screens to improve each user's experience.

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Chubb

Underwriter Web Application

The Chubb Corporation

Designed a user tasks document to help prioritize Underwriter's needs. Then wired up and designed key screens to help enhance Underwriter's workflow all in a very tight 2 week period.

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Kraft IS Tools and Services

Kraft IS Tools & Services Portal

Kraft Foods

During this 4 month project provided client with with an improved information architecture (confirmed by conducting usability testing) as well as a new visual design.

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Orbitz

New Search Concepts Prototype

Orbitz, LLC

Successfully developed prototype for the Research and Development team which would help travelers receive a better experience when searching locations that the system was not aware of (such as States like Hawaii or an island like Maui).

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Bronner Group

Consulting Firm Site Redesign

Bronner Group, LLC

Redesigned a new, clean looking site in one month.

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Hostway

Large Web Host: Control Panel Redesign

Hostway Corporation - Site Control

Designed a web hosting control panel for the nation’s largest hosting provider. The new easy to use application solved numerous customer pain points as was used as the model for all franchise control panels.

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PBX

PBX Web Application

Hostway Corporation - BroadXchange

Designed a clean and simple way to easily allow companies to manage their PBX.

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Allstate Quote Policy page

High Profile Web Application Prototype

Allstate Insurance Company - Deerbrook/Encompass Insurance

Co-led the visual design, contributed to usability testing process, and helped with the front end development. This prototype received very positive reviews during the user testing and was considered a huge improvement over previous system.

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Management Innovation, Inc.

Property Management Web Application

Management Innovation, Inc.

Designed clean and simple user interface templates to allow condo associations to manage their properties.

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