MY WORK
Please check out my work to see how I can best assist you.
- All
- Websites
- Web Apps
- Mobile Apps
- Portals
High Profile Responsive Website
Metra
Identified and fixed user pain points, reorganized information architecture for this responsive site which made it easier for users to find their train lines as well as highly impress Metra's CEO Donald Orseno.
Logistics Management Web Application
Logistic Startup Company (LSC)
Lead the effort to make it easier for Customer Service Reps to do their jobs. I was able to conduct extensive research, design a user journey which helped to increase customer service reps efficiency as well as provide ways for logistic companies to increase revenue.
Physician Management Web Application
Marsh Clearsight
By conducting user research was able to identify, improve, and automate processes as well as design a unique, filterable dashboard which would make it easy for each user to get their most important tasks completed sooner.
UX Standards & Patterns site
Marsh Clearsight
The existing applications didn't have many existing standards with each product owner often deciding how their applications should work and look. This new site which contains standards for style & layout, ui patterns, and content guidelines was a huge win as it's already helping to make the various applications more consistent.
Web Application: User Roles Website
Marsh Clearsight
Product team members would often seek UX design assistance, but weren't always sure who the users were. Now anyone can easily find who the users for each application are as well as what tasks they needed to accomplish.
New Customer Welcome Center
OptionsHouse
Designed this new responsive site to help new customers easily get up to speed and start trading immediately.
Responsive Body Shop Finder Site
Carwise.com
As the Lead User Experience designer was responsible for helping grow a site 136% in page views over the last 2 years.
Auto Repair Status iPhone App
Carwise
Lead the design to easily allow customers to track their car's repair status
Appraiser Estimating iPad Prototype
CCC Information Services
Management wanted to help appraisers estimate auto damage faster. This application was a hit when I presented it at a CIO conference.
Dispatching Application
CCC Information Services
Improved upon existing dispatching application by learning more about some of the existing problems customers were having. I lead the processes of conducting contextual inquiry at various insurance companies, and then co-designed the new experience which simplified dispatcher's existing workflow.
My Claims Web Application
CCC Information Services
Designed a simply way to provide body shops with the performance insight they don't currently have.
Industry Leading Portal Redesign
CCC Information Services
Although a industry leader, the existing portal was dated and not user friendly. Conducted contextual inquiry, worked with customer support center, created a usability analysis, and redesigned screens to improve each user's experience.
Underwriter Web Application
The Chubb Corporation
Designed a user tasks document to help prioritize Underwriter's needs. Then wired up and designed key screens to help enhance Underwriter's workflow all in a very tight 2 week period.
Kraft IS Tools & Services Portal
Kraft Foods
During this 4 month project provided client with with an improved information architecture (confirmed by conducting usability testing) as well as a new visual design.
New Search Concepts Prototype
Orbitz, LLC
Successfully developed prototype for the Research and Development team which would help travelers receive a better experience when searching locations that the system was not aware of (such as States like Hawaii or an island like Maui).
Large Web Host: Control Panel Redesign
Hostway Corporation - Site Control
Designed a web hosting control panel for the nation's largest hosting provider. The new easy to use application solved numerous customer pain points as was used as the model for all franchise control panels.
PBX Web Application
Hostway Corporation - BroadXchange
Designed a clean and simple way to easily allow companies to manage their PBX.
High Profile Web Application Prototype
Allstate Insurance Company - Deerbrook/Encompass Insurance
Co-led the visual design, contributed to usability testing process, and helped with the front end development. This prototype received very positive reviews during the user testing and was considered a huge improvement over previous system.
Property Management Web Application
Management Innovation, Inc.
Designed clean and simple user interface templates to allow condo associations to manage their properties.