Stu Young

Lead User Experience Designer

773.490.3051

Summary

I do everything in my power to understand and solve problems. My goal is to design clean and simple websites, web apps, and mobile apps which leave users with a positive experience.

Why Me

Experience

18+ years of expertise designing clean, easy-to-use web sites and applications, & mobile apps for a wide variety of clients.

Increase Conversion

Proven ability to significantly increase conversion rates of digital initiatives.

Process/Project Management

Extensive experience leading the user experience process completing projects on schedule & within budget.

User Research Skills

Experience leading stakeholder & user interviews, performing heuristic evaluations & conducting usability testing.

Visual Design

Creative with a strong eye for design with the ability to make the more important information stand out.

Personality

Passionate, observant designer who won't quit until the problem is solved.

Awards

Winner of a customer service award which demonstrates my ability to meet clients' needs.

Where

// Multinational courier delivery services company - Web-based application //
  • As part of team, conducted onsite user research
  • Utilized user research to design a large portion of the screens with a goal to to increase transparency, flexibility, and control •
  • Participated and at times lead client review sessions
  • Moderated a majority of sessions during user validation testing sessions
// LiftMaster - eCommerce redesign //
  • Lead UX portion of Discovery phase
  • Designed a large portion of responsive screens including mega menu navigation, category pages and product detail pages
// Chamberlain - eCommerce redesign //
  • Lead UX portion of Discovery phase
  • Designed a large portion of responsive screens including mega menu navigation, category pages and product detail pages
// Corona - Mobile app campaign design //
  • Designed mobile wires for Feliz Navidad holiday campaign
// Patak - Website Redesign //
  • D​esigned responsive screens for product listing and recipe pages
// Wholesome Sweeteners Inc. - Website Audit //
  • P​erformed UX audit of both website and eCommerce site
  • Analyzed the following categories: Home page, Ease of navigation, Products, Cart & Checkout, Company pages, Educational pages, Newsletter signup, Mobile readiness, Search Usefulness, Content, Layout & Visuals, Help & Feedback, and Form usability
  • Designed audit deliverables
  • Presented findings to client
  • My recommendations resulted in significant growth in their eCommerce sales

Transport Tech Web Application

Lead UX Designer

Lead the user experience effort to make it easier for customer service reps to do their jobs. In a short amount of time, I was able to conduct extensive research, design a user journey for customer service reps and then design a new experience, which would not only increase customer service reps efficiency, but also provide ways for trucking companies to increase revenue.

Accomplishments
  • Conducted user research (contextual inquiry as well as user interviews)
  • Diagrammed process flows
  • Designed user journey
Built interactive wireframes
  • Dashboard which helped user accomplish their tasks faster and make easier for them to plan their day
  • Work order wizard to make it faster for CSR's to enter their work orders
  • Micro interactions
Usability testing
  • Created tasks
  • Conducted testing and received very positive feedback
  • Incorporated findings into designs

Lead

  • Created and implemented UX process into existing development process
  • Lead weekly meeting to improve company-wide communication
  • Worked closely with UX team members to lead, support and help them grow
  • Assigned UX team members tasks and reviewed these tasks to ensure they completed properly
  • Educated teams about UX is as well as how to conduct user research
  • Communicated changes made to teas as well why they were made
  • Worked closely product managers, business analysts, developers, and QA team

Discovery

  • Lead kickoff meetings to ensure everyone understood the project’s purpose
  • Conducted heuristic evaluations to determine what areas needed the most improvement
  • Conducted user interviews to better understand customers viewpoints
  • Performed contextual inquiry to observe users carrying out tasks in their natural environment

Design

  • Designed and developed UX site which consisted of: UX projects and deliverable listing, pattern library, and user roles
  • Created process flows which diagrammed both current and recommended flows to automated processes and improve communication
  • Designed responsive wireframes for various clients including dashboards to help direct users to their most important tasks
  • Standardized wireframe templates
  • Conducted usability testing to see what users were doing well and what improvements were needed
  • Provided art direction while working closely with visual designer to solve customer pain points as well as improve overall application’s aesthetics

Test

  • Reviewed code to ensure it functioned as it was intended to as well as look as it was supposed
  • Verified code to ensure applications followed the W3C accessibility guidelines

Reynolds Kitchens

Lead discovery tasks including creating stakeholder questions and conducting stakeholder interviews, conducting heuristic evaluation and competitive analysis for reynoldskitchens.com.

OptionsHouse

Lead discovery tasks including creating stakeholder questions and conducting stakeholder interviews, conducting heuristic evaluation and competitive analysis, and designing sitemap and wireframes for OptionsHouse customer welcome center website.

Roche Sequencing

Lead discovery tasks including conducting heuristic evaluation and competitive analysis for Roche Sequencing.

Metra

Working as a Lead User Experience Designer on the redesign of Metrarail.com, responsible for leading the information architecture, modifying copy to make content more user friendly, creating wireframes, defining user interaction for Metra's soon to be launched responsive website.

As the Lead User Experience Designer I was responsible for creating positive user experiences for websites, web applications, and mobile applications.

My major responsibilities include conducting user research, designing and developing Information Architecture and user interaction, creating user flows and wireframes, building prototypes, and designing visual design. I worked on a wide variety of projects including: Carwise.com, Mobile Estimating iPad Application, FNOL iPhone Application, and Next Generation Portal Design.

OWN's Director of Product Development brought me on board to gather and translate business and product requirements into a compelling user experience. I worked on a wide variety of projects including: oprah.com/own, OWN Show pages, Your Own Channel (YOC), Community section, My Profile, Newsletter Registration, and Finder.

Sears Holdings Corporation

Sears.com - Write a Review Form Redesign

The Write a Review form on Sears.com lacked simplicity as was causing user errors. As the lead UX, spearheaded the effort to redesign the form, created html prototypes and user tested design to ensure it was more usable, and then created the visual design while adhering to Sears.com style guide. The redesigned form resulted in a much higher conversion rate as well as far fewer errors for customers and can be viewed at http://tinyurl.com/2elku2y.

Sears.com - Shoe Verticals

Sears was seeking a way for users to post question and write reviews on their re-branded shoe verticals section of their site. I designed the interaction to seamlessly integrate Viewpoints’ Reviews and Ratings widget onto Sears.com. I worked directly with the Sears’s product and UX team, front end and backend developers to ensure everything could be properly implemented. (Example: http://tinyurl.com/2dxq944). I also designed the Admin screens to ensure 3rd party content editors could easily add, edit and delete content.

MySears.com – Blogs Redesign

Sears wanted to redesign its blogs section of their site to give it a more magazine layout feel. Under a very tight deadline I was able to please Sears by producing multi-category level wireframes in the magazine format they requested.

MySears.com – Store Page Redesign

Sears wanted to redesign its store pages to be able to features news and event updates for each store. Working as the lead UX, I designed the user interaction while working within our admin system limitations as well as delivering under very tight deadline. (Example: http://tinyurl.com/2aoovbk).

MySears.com – Social Pages

Sears was seeking to tweak their existing social pages. Instead I proposed redesigning the page to better group and arrange the items on the page. I created wireframes and worked with visual designer to ensure the vision was carried over into design which is live at mysears.com/social.

VTP Platform

Questions and Answers Product

Working at the lead UX, I helped design a module to go on both Viewpoints.com as well as the platform for users to ask questions and receive answers from other community members on various products and services. I worked with Product management to understand scope and with frontend and backend developers to discuss interactions and understand the potential limitations. I designed wireframes for product pages and category pages and then collaborated with visual designers to ensure the user experience was consistent with other products.

Social Sharing

Working at the lead UX, I designed a way for consumers to share their reviews with social media outlets such as Facebook and Twitter. I worked directly with the product manager as well as frontend and backend developers to brainstorm interactions and create an ideal solution. I then created wireframes to describe detailed scenarios when sharing a review with other social networks

Reviews Q&A Widget

Viewpoints was creating a way to implement its read and write product reviews module as well as ask and answer questions modules seamlessly onto client’s websites. I worked directly with product management to define scope and with frontend and backend developers to brainstorm interactions and create an ideal solution. I also created wireframes to draw up potential scenarios where our widget would get integrated. Then created usability test and provided recommendations as to which features users found helpful.

Viewpoints.com

Product Moderation Queue

I was responsible for creating the interaction design for proprietary software tool called the Product Moderation Queue (PMQ). This tool was introduced to help Administrators to identify duplicate and unmapped products on Viewpoints.com. To successfully accomplish this I interviewed actual tool users to discover their current process, their needs and their desires. I then strategized with frontend and backend developers to discuss interactions and design the ideal solution. (HTML Prototype: http://tinyurl.com/2aoovbk).

CashMax.com

Website Designer/Frontend Developer

Created wireframes and then designed the look and feel to create an online presence for CashMax. In addition was responsible for hand coding this XHTML 1.0 Transitional website using valid and accessible HTML, CSS, and SSI. Then migrated the code into Dreamweaver templates to more easily reuse code as well and ensuring the site was easier to update. Finally the site was tested to ensure mycashmax.com worked in 5 main browsers, IE6, IE7, IE8, Firefox 3.5, and Safari 3.0.

Allstate

Website/Interface Designer

Selected to work as a visual designer with Allstate’s User Experience (“UX”) team as well as nationally recognized Adaptive Path team to create a simple-to-use prototype and then build the web-based application for Independent Insurance Agents based on the finding of the prototype. During prototype phase was responsible for conception of ideas, presenting concepts, migrating visual comps to CSS and HTML code, incorporating usability findings in look and feel of applications. During the build phase was the lead designer responsible for designing mockups based on wireframes and working with developers to easily build the application. (Not public, but demo can be provided upon request).

Kite Mandarin and Sushi

Lead Website Designer

Managed engagement, designed interface, organized site content, shot photographs, and coded kitemandarinandsushi.com for this stylish Japanese and Mandarin restaurant in two weeks.

Orbitz

Concept Designer

Worked with the Research and Development team for a three month period during which time was responsible for coming up with high level ideas, creating wireframing, and designing a high fidelity prototyping for “new search” concepts. (Not public, but demo can be provided upon request).

Silver Horn Ventures

Lead Website Designer

Managed project, designed interface and navigation, and coded site for this strategic consultancy firm in a very short two day period. (No longer live, but screen shots can be provided upon request)

International Trucking

Lead Intranet Designer

Worked with International Trucking’s internal IT team to build sub site for International’s Intranet site. This site is used to store business intelligence information. (Not public).

Covansys Corporation

Lead Interface Designer

Utilized Photoshop and Illustrator to design and develop front end design templates to Visio wireframes for seven different concepts. (Not public).

CCR Investments, Inc.

Lead Website Designer

Managed engagement, designed interface and created navigation for ccrinvestments.com in very short 2 week period.

A.J. Demor & Sons, Inc.

Lead Website Designer

Managed engagement, designed interface and navigation, and coded ajdemor.com.

Management Innovation, Inc.

Lead Interface Designer

Designed a simple way for condo associations to manage their properties.
(Examples: bestung.com/work/MII and bestung.com/work/MII/members.shtml)

The Chubb Corporation

Lead UX Designer

Worked on a very tight, two-week deadline to create wireframes and visual designs to help the Chubb team visualize what their new financial system could potentially look like.
(Not public, but screen shots can be provided upon request).

Kraft Foods Inc.

Global Procurement Portal: – Lead UX Designer

Client had recently redesigned and redevelopers a global portal, but the global design did not include a roadmap for each individual group to build its own site. Responsible for reorganizing the site content, designing the look and feel, and coding this portal site using HTML, JavaScript and CSS.
(requires authorization).

Kraft Foods Inc.

IS Tools & Services Intranet Portal – Lead UX Designer

Client had recently redesigned and redevelopers a global portal, but the global design did not include a roadmap for each individual group to build its own site. Responsible for organizing site content, creating user testing scenarios, user testing preliminary designs to see and hear what users thought, establishing an information hierarchy consisting of 4 levels to the site, designing the look and feel, and coding the portal using HTML, JavaScript and CSS. (Portal live, but requires authorization).

Kraft Foods Inc.

Innovate with Kraft – Lead UX Designer

Client had seen decline in new idea submissions as well as the wrong types of submission. Redesigned the innovatewithkraft.com to provide a more professional appearance and revamped the content to ensure the site’s purpose was clearer to users.

PepsiCo

Diversity & Inclusion Portal – Project Manager & Developer

Client wanted a sleek new functional layout for its Diversity and Inclusion Portal. This time-sensitive initiative will make the PepsiCo D&I site more visually appealing and interactive. Responsible for overall Project Management, documented and executed overall and detail project plans, monitored and report projected performance, and coded HTML and CSS. (Not public, but screen shots can be provided upon request).

Kraft Foods Inc.

Kraft Diabetics – HTML/CSS Developer

Client wanted to implement Registration functionality on the KraftCanada.com Diabetic site in both English and French. Responsible for coding static page templates (HTML/CSS) in both French and English and consisting of pages with and without error messages. Tested and fixed application bugs to ensure kraftbrands.com/cdndiabetesreg worked in 4 main browsers, IE6, IE7, Firefox 2.0, and Safari 3.0.

Kraft Foods Inc.

Kraft Receipt by Email – HTML/CSS Developer

Client created an email marketing campaign and needed the design coded. Responsible for coding static page templates (HTML/CSS) in both French and English and consisting of pages with and without error messages. Tested the application and fixed bugs to ensure kraftbrands.com/cdndiabetesreg worked in four main browsers, IE6, IE7, Firefox 2.0, and Safari 3.0.

Allstate

User Experience Architect (UXA) Team – UXA

Selected to assist the UXA team with various projects, as well as sell the need of UXA practice development to the team’s manager.

User Experience Team Practice Development

Led the effort of strengthening the UXA team by creating a detailed team development plan consisting of four main areas: marketing, storage, standards, and process. To accomplish the tasks I designed and developed UXA team website, helped team define team document storage process, began developing web based style guide, helped build UXA methodology to integrate into Allstate Financials team methodology.

User Experience Project Work

Worked on various projects while performing the following tasks: created help documentation for electronic signature rollout, interviewed users to identify their needs for a policy status page, designed wireframes to present to the business, built a clickable prototype to be tested by users for initial payment screen, wrote usability testing script and performed user testing on clickable prototype, analyzed test results, and prepared usability findings for business.

Site Control NG

Senior UX Designer

Hostway, the nation’s largest hosting provider, was looking to redesign and redevelop Site Control, their web based control panel. Led a nearly one year intensive process to design the user experience for the control panel which was to be used as the model for all franchise control panels. Tasks included project planning, stakeholder interviews, user research, and conducting competitive analysis. As a result of this analysis, the applications information architecture was reorganized. Then process flows as well as high fidelity wireframes were created to help create a better user experience. CSS and HTML code was simultaneously created to provide developers with all necessary details to build .jsp. Additional responsibilities included designing the application’s look and feel. (Site live, but requires authorization).

BroadXchange

Lead UX Designer

Utilized Photoshop as well as CSS Web Standards to ensure the user interface for this Virtual PBX phone system was simple and easy for users to operate. (Not live).

Bronner Group, LLC

UX/Web Designer

Designed a new user interface, coded, and helped to reorganize bronnergroup.com to better brand Bronner’s main focus areas.

Clean Air Counts

UX/Web Designer

Managed engagement, focused strategy, designed user interface, organized site information architecture, performed individual usability testing, and coded HTML for cleanaircounts.org.

City of Chicago Office of Emergency Management & Communications

UX/ Web Designer

Managed project, designed user interface, organized information architecture, and performed usability testing for Chicago’s Emergency 911 center.

Chicago Public Schools

Chicago Online Skills Assessment (COSA) – Lead Website Designer

Designed interface, created site flow, and performed usability testing. (Web Application is no longer live).

NDS Computer Training Center

UX/Web Designer

Responsible for user interface, usability testing, and information architecture for ndstraining.com which easily allowed City employees to view and register for classes.

City of Chicago Business & Information Services (BIS)

UX/Web Designer

Designed look and feel, created site architecture and coded BIS intranet site which allowed employees to share and access pertinent information real-time. (Not public).

City of Chicago Department of Zoning

Lead Interface Designer

Designed user interface, created site layout, selected color scheme and create icons for the City’s ArcIMS interactive zoning map

City of Chicago Department of Housing

Lead UX/Web Designer

Responsible for project management, client consultation, strategy formulation, site information architecture, user interface, and coding to ensure site was clean and simple to navigate. (Not public).

Illinois Department of Transportation

Lead Website Designer

Created over 20 websites for various Small Business Enterprises including: christywebber.com, alvarezcorp.com, and chicagoarchitecturalmetals.com

Illinois Department of Public Health

Lead Interface Designer

Designed user interface for interactive web based survey. (Not public)

Department of Children and Family Services

Lead UX/Web Designer

Managed project, created visual design, and organized information architecture for largest state child welfare agency in the United States. (Not public).

United Learning Centers

Lead Website Designer

Managed, art directed, designed and coded unitedlearningcenters.com.

During my time at Magnitude Network, I was responsible for designing, coding, and managing over 40 radio station websites on a daily basis. I also received the honor of winning the Consumer Focus Award. Some other responsibilities included training employees for daily job duties and programs such as Dreamweaver and Photoshop, designing corporate brochures, writing and designing recruitment advertisements, and writing radio commercials for MN’s online entertainment store.

Magnitude Network, Inc.

Corporate Web Site – Co-designer

Magnitude Network (“MN”) delivered on-line media and streaming solutions to broadcasters, advertisers, and merchandisers. MN offered a Turnkey Internet solution for broadcasters including Web design and Web development. I performed the following tasks during this project:

  • - Managed & co-designed corporate Web site
  • - Delegated responsibility
  • - Responsible layout and much of the color scheme
(No longer live).

I was responsible for helping manage a wide variety of client on a daily basis. Also wrote and designed recruitment advertisements, created and designed display ads for clients such as Ameritech New Media, Follett College Stores and FERS.

Expertise

Information Architecture

  • Requirements Gathering
  • Processes Analysis
  • Site Maps
  • User Flows
  • Wireframes
  • Copy Writing
  • Content Inventory

User Research

  • Stakeholder Interviews
  • User Interviews
  • Contextual Interviews
  • Competitive Analysis
  • Heuristic Evaluations
  • Prototyping
  • Usability Testing

Visual Design

  • Image Creation
  • Art Direction
  • Concept Development
  • Image Compression
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Project Management

  • Estimating
  • Timely completion within budget
  • Leading design process
  • Communicating with clients & team
  • Making clients & stakeholders happy

Technical

  • W3C compliant HTML & CSS
  • JavaScript (basic modification)
  • Templates creation
  • Source control
  • Accessibility Testing

Clients

  • Alabama Emergency Management Agency
  • AJ Demor and Sons
  • Allstate Insurance
  • Alvarez Corp
  • Be Noticed Productions
  • Blackwell Consulting
  • Blast Radius
  • Bronner Group, LLC
  • CAM Engineering
  • CCC Information Services
  • Chicago Library Systems
  • Christy Webber
  • Chubb Group of Insurance Companies
  • City of Chicago Dept. of Housing
  • City of Chicago Dept. of Zoning
  • Clean Air Counts
  • Chicago Public Schools
  • Dog Behavior Solutions
  • Emergency Management & Communications
  • ESPN Radio
  • Felix Company, Inc.
  • Hostway Corporation
  • IL Dept. of Children & Family Services
  • IL Dept. of Public Health
  • International Trucking
  • KAEP Radio
  • Kite Restaurant
  • Kraft Heinz Company
  • Magnitude Network
  • Management Innovation Inc
  • Metra
  • Metropolitan Mayors Caucus
  • NDS Training
  • Ohio Dept. of Job & Family Services
  • OneGoal
  • OptionsHouse
  • Orbitz Worldwide, Inc.
  • PepsiCo
  • Reynolds Kitchens
  • STR Ventures